Returns, exchange and cancellations
It is Aries’s intention to satisfy its customers.
- For health and safety reasons we do not accept returns or exchanges, except for faulty products. We cannot offer exchanges on any opened or used products.
- A product is faulty if it arrives damaged, or if a concealed manufacturing defect appears within one (1) month of the purchase date. Damage caused by wear and tear, neglect, abuse, improper maintenance or other causes attributable to you is not considered a fault.
- If a product is faulty, we will, at no cost to you, repair it, replace it, or take it back and refund you in full (UAE deliveries only). This includes the cost of collecting or returning the product. Please contact customer care with your order number, a description of the problem and photos.
- If the same fault appears three (3) times within the first year after you receive the product and it seriously affects how the product works, we will replace it with a new product of the same type and specifications, or refund you in full.
- Nothing in these Terms and Conditions limits your rights on defective products under UAE consumer protection law.
- To help us assess damage or defects, we recommend recording a video while opening your package. We may ask to see it. This does not limit your rights in respect of defective products under UAE law.
- At the time of delivery, you may refuse the entire order only, and return it in full.
- All products are quality-checked before dispatch.
Refunds
- Refunds are made to the original method of payment.
- Card payments: we re-credit your credit/debit card within 14 working days of receiving and inspecting the returned product (or of confirming the cancelled order). The time for the amount to appear depends on your bank.
- Cash on delivery: we will contact you to collect your bank account details securely and then transfer the refund to your account.
- If you used a promotion code, its value is divided proportionally among all items on your order. If you return an item, you will be refunded the amount you paid for that item, after its share of the discount.
- Delivery charges are not refunded, except where you receive a faulty product or we cancel your order, in which case we refund them in full.
- We may reject a return that does not comply with this policy.
